Warranty & Care For Your Jewellery

Warranty

12-month warranty on manufacturing defects (excluding zirconia/gemstone breakage).
6-month warranty on plating, provided care instructions are followed.

Covered under the 12-month warranty:
✔ Breakage due to manufacturing defects (excluding stones)
✔ Broken clasps on bracelets or necklaces
✔ Loss of a stone due to manufacturing defects

Covered under the 6-month warranty:
✔ Plating deterioration/discolouration (if properly cared for)

Not covered by warranty:
➡No proof of purchase
➡Abnormal wear, dents, or deformation
➡Repairs by unauthorised persons
➡Lost or stolen jewellery
➡ Discolouration due to skin acidity

How to Claim a Warranty

Website Purchase: Email a photo and proof of purchase to info@melanojewellery.com.au
Store Purchase: Bring the item and proof of purchase to the store.
If covered, we will repair or replace the product.

Complaints

If an issue arises, contact us via: info@melanojewellery.com.au

Melano Interchangeable Jewellery Care Guide

Our jewellery features gold and rose gold IP plating, polished stainless steel, and crystals. Store flat in the original pouch or box.

Care Instructions

Clean with a soft cloth and avoid contact with perfumes, soaps, hairspray, and lotions.
Remove before washing, swimming, or exercising—do not use in chlorinated water.

Twisted & Vivid Collections

Screw-top design with a rubber seal—ensure tops are secure but not overtightened to prevent seal damage (spares available).
Check before each wear to prevent loosening. Spare rubber seals available upon request.
When handling your ring, grip the band’s sides to avoid pressure on the stone.

Setting tops feature Cubic Zirconia (CZ) crystals and gemstones.

Jewellery Material & Plating

Base Metal: Stainless steel—avoid cleaning products to prevent discolouration.
Plating: No nickel in gold and rose gold collections. PVD plating enhances durability but may oxidise with light exposure.

For any assistance, we’re just a phone call away! 💎✨