FAQ

FAQ- Is this your first addition to our Collection?  Melano wants you to show yourself as you are. But nobody has the same look every day, so check melanojewellery.com.au  for inspiration.

We hope you enjoy your jewellery for years to come. To help maintain its beauty and longevity, please follow these care instructions:

  • Avoid contact with hard surfaces to prevent scratches and dents. Refrain from wearing your jewellery, playing sports, painting and engaging in other manual tasks.
  • Do not wear your jewellery during physical activities, such as exercising, as perspiration can affect its condition.
  • Keep your jewellery away from water and chemicals, including hairspray, cleaning agents, perfume, lotions, and shower gel. Avoid wearing it while doing housework, swimming, sailing, or showering.
  • Clean your jewellery with a soft cloth and lukewarm water, avoiding any chemical additives.
  • If your jewellery has a threaded design, tighten the stones daily and check that the rubber ring remains in place around the screw thread.

By following these guidelines, you can help preserve your jewellery’s quality and shine for years to come.

Can I interchange setting tops with each Collection?

NO, each collection is only interchangeable within its own range. For example, a Twisted Collection stone top can only be paired with a Twisted Collection ring base, and a Vivid Collection stone top is only compatible with a Vivid Collection ring base.

What metals do you offer?
Melano jewellery is stainless steel jewellery plated in rose gold, gold.

What is CZ?
CZ is short for Cubic Zirconia  – All CZ stones are Cubic Zirconia. Gem stones are semi precious gem stones.

What is the difference between the different finishes?
High shine is a very shiny, polished finish. Matte is a more discrete, brushed finish.

Which stones do you offer?
There are between 5 and 34 colours in each stone class
We’ve also sourced a number of larger gems, Crystals and zirconia’s for use in pendants and rings. 

How do I know my ring size?

If you’re deliberating from one size to the other, Melano suggests going with the bigger size.  Comfort is the No. 1 priority, so a looser fit is always better.  We have a ring sizer you can purchase. Alternatively, please contact us.

What is plating?
Plating is the process of coating a metal in another colour, it’s a great way to get that special and different look for less. We ensure we have the thickest plating possible on our items, to help them last longer, but plating does come with some risks – please read below.

  • Plated jewellery naturally wears over time.
  • Frequent wear accelerates wear—rings worn daily wear faster than pendants worn occasionally.
  • Skin chemistry affects plating; higher acidity may cause faster fading.
  • Longevity varies by individual use and body chemistry.
  • We apply thick plating with a protective lacquer, but we do not offer re-plating services.

How close are these images on the website to the actual item?

  • Images on the website are for representation only; actual jewellery may vary.
  • Items are to scale relative to each other but not to real-life size—measurements are provided where possible.
  • Stone colours may differ due to supply variations, though we strive for accuracy.
  • Metal colours may appear different due to screen settings, but quality remains unaffected.

What are the estimated delivery times?

  • Stocked items are delivered within 3 to 7 business days.
  • We strive to meet estimated delivery times.
  • If delays occur, we will notify you as soon as possible.

Which countries do you ship to?
We ship within Australia and to New Zealand.

All deliveries are trackable through our chosen delivery sources. We also provide tracking as part of the delivery costs.

What is the return policy?

  • We want you to love your jewellery from the Melano website.
  • Returns are accepted if:
  • The item is in its original condition and packaging.
  • It was purchased online and post-marked within 14 days of receipt.
  • Earrings cannot be returned or exchanged due to hygiene regulations.
  • Proof of purchase is required for all online returns and exchanges.
  • Email  info@melanocolours.com.au with item details and include a copy with your return.
  • Please share your reason for the return to help us improve.
  • Items must be securely packaged to prevent damage—shipping costs are non-refundable.
  • Resizing is free if returned within 7 days in original condition with no visible wear or tear.
  • Include your contact and address details with your return.

AFTERPAY/PAY PAL If you have completed the sale via Afterpay & PayPal you will receive a full refund less a 6% admin fee.

Return shipping costs are not covered.

Melano Physical Gift Vouchers and E-Gift Cards

  • Valid for purchases at the MelanO Online Store in Australia/New Zealand only.
  • Physical Gift Vouchers & E-Gift Cards cannot be used at stockists.
  • Valid for 36 months from the date of issue.
  • Treat as cash—cannot be replaced if lost or stolen and cannot be exchanged for cash.

Physical Gift Vouchers

  • Can be posted directly to you or a loved one.
  • Sent via standard Australia Post (may take up to seven business days).
  • Delivery times depend on the local postal service.

Jewellery Safety Notice:

  • Not suitable for children under 8 years old (small parts may pose a choking hazard).
  • Melano jewellery is not a toy—keep it away from young children at all times.