- Email us at info@melanojewellery.com.au and include your invoice number in the email.
- Specify that you would like to request a postage paid return label for your exchange.
- Our customer service team will respond to your email within 24 hours and provide you with the return label.
- Print the return label and affix it to the package containing the item you wish to exchange.
- Drop off the package at your nearest post office.
Once we receive your package, our team will process your exchange and send out the replacement item as quickly as possible. Please note that the postage paid return label is only available for exchanges on full priced items over $99. More than 1 return from the original order will incur a $10 fee for each subsequent return.
If you have any further questions or need assistance with the exchange process, please don't hesitate to contact our customer service team. We are here to help!
If you are not completely happy with your purchase, please read our returns policy and conditions carefully to ensure you are eligible to return. We offer returns and exchanges on full-priced products purchased online: (sale products excluded unless faulty)
To be eligible, return/exchange your item within 10 days of receiving your order. We reserve the right to refuse returns not received in a reasonable amount of time (per shipping time frames) from the lodgement date. Returns must meet our conditions below.
Conditions for returns and exchanges:
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The item must be unworn, undamaged, and returned in their original box.
- If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we process your return.
- Returns will be processed within 10 working days from the time we receive the jewellery.
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Please retain your invoice or proof of purchase when returning your order.
We do not accept returns of:
- Final Sale Items: We do not offer refunds or credit notes on sale items unless the product is faulty, in which case we will provide a full refund.
- Earrings: For hygiene reasons, we are unable to accept any returns on earrings, unless the item is faulty, in which case we will provide a full refund.
- Gift Cards
- Purchases that were made at the Melano stockist.
All return items will be inspected and quality assurance checked at our Head Office on return and it remains at the discretion of Melano as to whether the item will be accepted for refund based on the conditions above.
AFTERPAY/PAY PAL If you have completed the sale via afterpay & PayPal you will receive a full refund less a 6% admin fee at our discretion.
What if my item is faulty?We are so sorry that you have received a faulty item but we would love to have this resolved for you as soon as possible.
At Melano we thoroughly inspect every piece before sending, however if you suspect the item is faulty, please notify us as soon as possible at info@melanojewellery.com.au quoting your order number, describing the fault and if possible, please provide photos.
You can expect to hear back from us within 1 - 2 business days.
International Returns
International return shipping is at the expense of the customer. The international shipping costs that Melano provide do not reflect the cost of return shipping from countries outside of Australia.
It is the responsibility of customers to enquire about the cost of return shipping from their country back to Australia as this fee is in not covered by Melano. Please include the completed Return Form to prevent delays in the processing of your return.
For further information, please contact our customer care team at info@melanojewellery.com.au
Melano P.O Box 872 Narrabeen NSW 2101