Returns & Exchanges

Melano Australia – Refund & Exchange Policy

At Melano Australia, we strive to provide exceptional customer service.
We offer refunds & exchanges on full-priced products purchased online (excludes sale items). 

How to Request a Refund or Exchange

  • Email us at info@melanojewellery.com.au within 7 days of receiving your order.
  • Include your invoice number in the email.
  • You will receive a reply within 1-2 days.
  • Post your return within 72 hours of approval.
  • Returns not received within a reasonable timeframe may be refused.

Return & Exchange Conditions

  • Items must be unworn, undamaged, and in their original box.
  • Shipping costs are non-refundable if you paid for shipping in your original order.
  • Returns are processed within 1-8 working days from receipt.
  • Retain your invoice or proof of purchase for all returns.
  • Ring Resizing is free if returned within 7 days in original condition with no visible wear or tear.

Items that Cannot Be Returned

  • Final Sale Items (unless faulty—eligible for a full refund).
  • Earrings (hygiene reasons—unless faulty, then eligible for a full refund).
  • Gift Cards.
  • Purchases made at Melano stockists.
  • All returns are quality-checked at our Head Office—refunds are at Melano’s discretion.

Afterpay & PayPal Orders

  • Refunds for Afterpay & PayPal orders will be processed minus a 6% admin fee at our discretion.

Warranty on Faulty Items

We are sorry if you received a faulty item and will resolve this as soon as possible.

  • Contact us at info@melanojewellery.com.au with your order number, a description of the fault, and photos if possible.
  • Expect a response within 1-2 business days.

International Returns

  • Return shipping costs are the customer’s responsibility.
  • Melano’s international shipping does not cover return costs.
  • Customers must inquire about their country’s return shipping costs.
  • Include a completed Return Form to avoid processing delays.

For any further assistance, feel free to contact our customer service team. We’re here to help!

📧 info@melanojewellery.com.au
đź“Ť MelanO, P.O Box 872, Narrabeen NSW 2101