Shipping policy

AUSTRALIA

Enjoy Complimentary Standard Shipping on orders throughout Australia  for orders over $129. Registered post and Express post are options available.

In most cases, the delivery takes between 2 to 7 working days from receipt of order. However, delivery may take longer as we work with external partners. 

Delivery is made through Australia Post with tracking, from Monday to Friday. If the deliverer is unable to deliver to you, it is normal practice by Auspost that he/she will leave a notification card in your letter box. The parcel will then be kept at your local Post Office for you to collect for 7 working days. MelanO will not be held accountable if a card is not left at your address and or the parcel is shown as delivered on Auspost website. 

Please check your address as MelanO takes no responsibility for incorrect delivery details or parcels that are shown to be delivered by Auspost .

NEW ZEALAND

• All orders to New Zealand must be sent via registered post and incur a $21.95 International delivery fee.  
• To guarantee your order arrives quickly please check your address & contact details as MelanO takes no responsibility for incorrect delivery details. MelanO will notify you by email that your parcel has been sent.
• We deliver your parcel through Australia Post with a tracking number.